Privacy Policy

Welcome to Intexmatrix’s Privacy Policy. Your privacy matters to us, and we want to earn your trust in how we gather, use, and protect your personal information when you interact with us.

Our Commitment to Your Privacy

At Intexmatrix, we collect and use your information solely to provide you with the best possible experience and services. Whether you’re browsing our website, requesting a quote, or communicating with our team, we treat your data with respect, confidentiality, and care.

What Information We Collect

Personal Information You Provide

When you contact us via phone, email, or our website forms, we save the data you provide like

Your full name, email address, phone number, and company details
Information related to your inquiries, projects, or orders
Preferences or feedback you share with us

Information Collected Automatically

When you visit our website, certain technical information is collected to help us improve your experience, such as

Device and browser type
IP address and geolocation data
Pages visited, time spent on site, and click behavior
Cookies and other tracking technologies

Information from Social Media

If you interact with us on social platforms like LinkedIn, Instagram, or Facebook, we might collect

Publicly shared posts, comments, or content
Direct messages sent to our official accounts

How We Use Your Information

Your data helps us to:

Respond quickly and accurately to your requests and questions
Understand which products and services interest you most
Send you information, updates, and offers you have opted in to receive
Improve our website, marketing, and customer service based on user behaviour.
Comply with legal and regulatory requirements

Data Sharing and Disclosure

We do not sell your personal data. We only disclose your data when necessary, under strict conditions-

With trusted partners like logistics providers to successfully deliver your orders to you
With third-party service providers that help us run our business under confidentiality agreements
When required by law, governmental requests, or to protect legal rights

Cookies and Tracking Technologies

Our website uses cookies and similar tools to-

Remember any settings and preferences (like your language and display settings)
Analyze traffic to the site and browsing patterns and improve functionality
Enhance security and prevent fraud

You can manage or disable cookies by your browser settings, but be aware that this may affect how certain parts of the site work.

How We Protect Your Data

We do not sell or rent your data. We do not retarget you. Your inquiry stays between you and our sourcing team — just as it should.

Using encryption to protect the data that is being transmitted online
Making sure our servers are secure and have firewalls and intrusion detection
Restricting access to your data to only authorized employees or partners
Regularly monitoring our systems for vulnerabilities or breaches

We Retain Data

We will retain Personal Data for as long as necessary to fulfill the purposes we outlined, including –

Keeping records for your order and communications – generally, for 3-5 years for warranty or service purposes
Keeping records for your marketing data until you unsubscribe or opt-out
Keeping website analytics records for a long time for analysis and improvements

If you’d like us to delete your personal data sooner, please contact us, and we will process your request promptly.

Your Rights Under Data Protection Laws

You have important rights regarding your personal data, including –

The right to access and receive a copy of your data
The right to correct or update any inaccurate information
The right to request deletion of your data unless legal reasons prevent it
The right to withdraw consent or opt out of marketing communications at any time
The right to lodge a complaint with a relevant data protection authority if you believe your rights have been violated

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in laws, technology, or our business practices. Any changes will be posted on this page with the date updated. If the changes are significant, we will notify you directly where possible.